Measurement tracking and continuous improvement are critical factors in post-contract outsourcing management, according to a report from business intelligence firm Cutting Edge Information.

Top outsourcers design win-win systems to keep outsourcing initiatives in line with goals. More than 30 percent of outsourcing clients describe themselves as unsatisfied after two years. Excellent measurement is one key to keeping both parties in the agreement happy.

"Outsourcing From Strength," available at http://www.cuttingedgeinfo.com/FL50_Outsourcing_From_Strength/index.htm features innovative practices from more than 50 companies across 20 industries. It reveals how top outsourcers measure their success regularly to determine the benefits to working with each vendor.

For example, several companies use a Balanced Scorecard approach to track softer measures in addition to financial goals. Other companies conduct regular cost reviews to reevaluate whether they should be outsourcing specific processes at all.

"Outsourcing From Strength" includes metrics and strategic practices in the following areas:

* Vendor screening criteria and requirements
* Outsourcing market statistics related to size and composition
* Percentage of companies that outsource specific activities
* Key reasons why top companies are satisfied with their outsourcing relationships
* Typical outsourcing deal sizes and structures

To view the online summary of this 97-page report and the Five Principles for Outsourcing Success, visit http://www.cuttingedgeinfo.com/FL50_Outsourcing_From_Strength/index.htm

 For more information on this report or to learn about other research being conducted by Cutting Edge Information, contact Diana Borja at diana_borja@cuttingedgeinfo.com or 919-433-0219.

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