Thunder Mountain Health and Well Being On-Line Store

Shipping Information

All pricing and shipping charges are subject to change without notice. Returns may be subject to a restocking fee.

Please note Thunder Mountain does not ship outside the United States. We ship within the continental United States only. We cannot ship to Alaska, Hawaii, or Purerto Rico. We also do not ship to a military APO address.

All orders are delivered via ground delivery. We ship within 24 hours during normal business hours. We can not ship to a P.O. Box, so please provide a physical address for the shipping address.

Please Note: For all credit card transactions, products will only be shipped to the physical address (not a P.O. Box) which must be the same as your credit card billing address, unless you have communicated with us in advance. If you have questions regarding this policy, please contact us at orders@thundermount.com.


Products are shipped from our supplier's warehouses using ground delivery. Ground delivery is in 1 to 5 business days, depending on the distance between origin and destination.

Please Note: Delivery during Holiday seasons may vary. Please check with the standard delivery services (FedEx, UPS, USPS) to determine what is possible in your required time frame.

Shipping charges are based on standard rates for weight and distance between our warehouse and the destination.

If the weight of your order totals over 50 pounds, the shipping charge will be calculated and we will send you an updated bill shortly.

If a package is returned to us as undeliverable for any reason except where the return is the fault of the shipping company or us as specified below, you will be charged both outbound and inbound freight, as well as for shipping the product again to a different address.

NON-DEFECTIVE PRODUCT RETURNS

We will refund a non-defective item purchase only within ten days of customer receipt if it is still unopened and in the original packaging. Once our warehouse has informed us the product has been received in the proper condition, we will refund your purchase price minus a 15% restocking fee. If you have a defective product issue you must contact us within 30 days, and the restocking fee will not apply (see Return Policy below).

CANCELING AN ORDER


Please note: once an order has been shipped it cannot be canceled. All orders are shipped within 48 hours (during regular business hours).

SALES TAX


A sales tax rate of 8.8% will be applied to items delivered within Washington state.

GUARANTEE


We at Thunder Mountain (TMIS) are committed to earning your trust. Once you do business with us, we know you will want to do so again. That is why we offer a 100-percent-satisfaction-or-your-money-back guarantee.

WARRANTY PROCEDURES


The warranty for the products purchased from Thunder Mountain is provided by the manufacturer. Please refer to the warranty information provided by the manufacturer packed with the product, or by visiting the manufacturer's Web site.

BACKORDERS


Some products may occasionally become temporarily out of stock. We will contact you to ask if you would like to backorder the product. Backorders are automatically filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks.

RETURN POLICY


You must have a Return Authorization (RA) number before returning any merchandise to Thunder Mountain. E-mail us for your RA number at returns@thundermount.com. Send us the following information: account number, name, address, invoice number, model number, serial number and an outline of the problem.

Once you have provided Thunder Mountain with the appropriate information, we will contact you with an assigned RA number and the warehouse address.

The following are Thunder Mountain's Return Shipment Policies:

* DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.

* Defective product must be in original factory carton with all original packing materials

* All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.

* The Return Authorization must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

* Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.

* Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

* Thunder Mountain refund credits are based on purchase price or current price, whichever is lowest. We do not include the price of shipping in the refund.

In order for us to expedite your return, we ask that you comply with the above policies. Any deviation from these policies could result in the product being returned to you with no credit issued.

FREIGHT DAMAGE


Thunder Mountain's
DOA policy does not cover any physical damage that your product may incur during transit. If you receive a product that is damaged in transit, follow these instructions: Note the receipt with any carton markings. All damaged shipments accepted from the carrier should be noted with the carrier at the time of delivery, then refused and returned to our warehouse for freight claim processing. All damaged shipments received via truck and air carriers must be accepted with all damages clearly noted on the bill of lading. You must then place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as was received.

Can't find the item or accessory you are looking for? E-mail us at info@thundermount.com