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MultiCare Health System Launches New Virtual Care Service
Seattle, Washington

Patients not feeling well who want quick and easy access to a health care provider now have a new option in Washington state. MultiCare eCare is a simple online diagnosis and treatment service for common health conditions. MultiCare eCare connects patients to clinicians via email or text at an inexpensive flat fee, making health care more affordable and accessible to anyone with a web-enabled device.

Patients using MultiCare eCare receive prompt virtual care for common medical conditions such as sinus infections, female bladder infections, pink eye, or cold, cough and flu, all for a set fee payable by a credit, debit or health savings card.

Patients start a virtual MultiCare eCare visit by completing an online adaptive interview. Using the latest evidence-based medical guidelines, interviews typically take less than five minutes to complete. The patient's symptoms are instantly sent to a MultiCare Health System board-certified clinician for review and diagnosis, which are completed in less than an hour during business hours. When the diagnosis and treatment are ready, the patient receives a text or email. If a prescription is appropriate, MultiCare eCare allows the patient to instantly send the prescription to the pharmacy of their choice.

The platform for MultiCare eCare was developed by Zipnosis, which partners with health care systems to offer patients virtual access to quality care, while reducing the time required to safely diagnose, treat or triage minor medical conditions.

"MultiCare is committed to providing access to health care services in ways that are convenient and easy for patients," said Christi McCarren, Vice President, Retail Health, Post Acute Care and Service Lines. "The Zipnosis platform allows us to use technology to meet consumers where they are, whether it's at home, at the office or on the soccer field, and offer quick help for health needs."

Designed on the premise of quality care above all else, Zipnosis improves patient care one click at a time while dramatically improving clinician efficiency.

"Our partnership with MultiCare is exciting," said Jon Pearce, CEO and co-founder of Zipnosis. "It is gratifying to see health systems like MultiCare take a strategic leap to launch a virtual care service and reap the benefits for patients and providers alike. MultiCare has positioned itself as a market leader and in the process is empowering their patients and clinicians."

About MultiCare Health System

MultiCare Health System is a not-for-profit health care organization with more than 10,000 employees and a comprehensive network including Allenmore Hospital, Auburn Medical Center, Good Samaritan Hospital, Mary Bridge Children's Hospital, Tacoma General Hospital, MultiCare Medical Associates, affiliated physicians, as well as numerous primary care, specialty and urgent care clinics and community outreach services.

MultiCare's heritage dates back to the founding of Tacoma's first hospital in 1882. Since then, the organization has grown to meet the ever-changing needs of our region-always focusing on excellence, innovation and patient care.

MultiCare's patients are connected to the most advanced care available and the organization has been recognized both locally and nationally for the care we provide, our commitment to patients, our investment in technology and our involvement in our community.

ABOUT ZIPNOSIS

Zipnosis provides health systems with a white-labeled, fully integrated virtual care platform. Using our powerful, tech-enabled treatment and triage tools, our clients can offer ultra-convenient access to care while dramatically improving clinician efficiency. Patients may be treated for more than 90 conditions using our pioneering adaptive interview, triaged directly into a phone or video encounter, or directed to visit a clinic for faster service using our ZipTicket boarding pass. Based in Minnesota, Zipnosis has more than 7 years of expertise and data to help our partners rapidly launch and scale a market-leading virtual care solution.

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