efficiency portable computing devices and other products to fit
the needs of the technical communicator, business person, author, artist
survey the current economic scene, I am getting excited by our century's
emerging trends. Not the ones that got us into the mess, but the ones
that promise to lead us out of it.
Modern road warriors
faced with a very basic dilemma of how to satisfy the expectation of
bosses, coworkers and customers to give prompt email response are driving
demand for wireless fidelity (WiFi) devices and the "hot spots"
to access them in. Manufacturers continue to push their embedded WiFi
products on the client side, and service providers are pushed to evolve
wireless switching technology on the infrastructure side. Public wireless
LAN (WLAN) hot spots increased from 1,200 in 2001 to over 71,000 in
2003, and there are still not enough to meet users needs. There are
9.3 million hot spot users worldwide, and 4.7 million are in North America
alone. The information laid out in the following surveys and reports
is astounding, but also emphasizes the challenge of crafting a successful
business model. Viewed by themselves, hot spots don’t generate
profit, but as part of a larger business model they do. More companies
will continue to install WLANs for their internal needs, and then also
sell access to virtual LAN segments to offset costs.
for communication technology is crucial. Will the current build-out
of 3G networks capture enough customers to make economic
sense if the same customer base migrates to using hot spots? Analysts
predict that over time, enough customers will exist in the market to
make multiple wireless offerings both feasible and profitable. Can
wireless providers continue to increase their market base in spite
of the sluggish economy? Will the costs involved in setting up a basic
WLAN prove too great a barrier for wider acceptance? As manufacturers
continue to make embedded WiFi standard feature in devices, the cost
will become transparent to the end user. Please explore these issues
in our selections below.
An inspiring world
view of how satellite technology can serve the broadband needs worldwide
was discussed at an historic first gathering of satellite industry CEOs
in Paris this month. Their consensus is that satellites are an essential
component for world governments in bridging the "digital divide."
Their efforts are aimed at getting governments to support satellite
solutions that will enable users to access leading edge communications
irrespective of location. And we have one piece highlighting the work
of a national nonprofit agency based in Seattle, Community Voice Mail
(CVM), that impowers people in crisis and transition by providing a
crucial bridge back to a more stable life. In these times, access to
a telephone is indeed a necessary tool for survival.
grateful to be in a collaborative business with many talented and skilled
professionals. Additional feedback and recommendations for our products
and services at TM
Information Services http://www.tminformationservices.com are always
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Warriors Worldwide Say Wireless Computing Technology is Becoming
Crucial to Business
Santa Clara, California
Business travelers view wireless computing technology as a business necessity only a year after "hotspots" -- places where people can tap into a wireless Internet connection with their notebook PCs -- became available in cafes, hotels and airports. Today, there are approximately 20,000 hotspots worldwide, a number expected to grow sixfold by 2005.
According to an international survey of business travelers released on September 9 by Intel Corporation, 71 percent of road warriors are convinced that Wi-Fi -- short for wireless fidelity -- will enable business travelers to seize a communications advantage over their competition. While only one in ten road warriors has tried Wi-Fi, nearly 90 percent see wireless computing in their future. A third of Asian road warriors said they plan to try Wi-Fi within the next three to six months.
Wi-Fi and Wireless Switching Promise to Further Facilitate Business
Intel's aggressive push of Centrino on the client side and the emergence of wireless switching on the infrastructure side are the two major forces transforming the business Wi-Fi market in 2003, reports In-Stat/MDR. The high-tech market research firm expects that 16 million notebook PCs with embedded Wi-Fi will ship to businesses this year, and that by 2005, Wi-Fi will be included in 95% of notebooks as a standard feature. "This anticipated rush of Wi-Fi clients has sparked an influx of vendors eager to take part in building out infrastructure needed to support the growing number of Wi-Fi end users," said Gemma Paulo, a senior analyst with In-Stat/MDR. The "AP/Switch" architecture has been introduced by start-ups and some traditional WLAN hardware vendors as a way to ease the management, security, and configuration issues of large-scale WLAN roll-outs.
"The Wi-Fi business market is entering a new stage, one which promises
to bring serious roll-outs to horizontal businesses, not just to the
tried and true verticals of education, healthcare and retail," said
Paulo. Certainly, the growth from these verticals continues to drive
the majority of large roll-outs. But, with laptops growing so fast
across the business space, and with the majority of laptops rolling
out with Wi-Fi as a standard feature by 2005, the growth of Wi-Fi clients
is practically assured. Certainly, the infrastructure market will evolve
over the next 2-3 years, as end users demand those solutions that best
simplify installation, improve performance, and enhance and simplify
security and management.
Project More Than 71,000 Public Wireless LAN Hot Spots in 2003
The number of public wireless LAN (WLAN) hot spots has risen from
just over 1,200 in 2001 to more than 71,000 in 2003, but there are
still not enough hot spot locations to meet user needs, according
to Gartner Inc. (NYSE: IT and ITB). The number of WLAN hot spot users
is forecast to reach 9.3 million users worldwide in 2003, up from
2.5 million users in 2002. North America will account for 4.7 million
users in 2003, followed by Asia/Pacific with 2.7 million users and
Europe with 1.7 million WLAN hot spot users.
and 3G Can Coexist, Bring More Consumers into the Mobile World
Oyster Bay, New York
Migrating today's wireless consumer to adopt data-enabled solutions
has become the quest that mobile operators, OEMs, and others have
taken up with increasing intensity. 3G networks, which have yet to
launch in earnest, have promised to answer that call, but hotspots,
or Wi-Fi applications, are currently providing plausible solutions
for the experienced wireless user. The looming question for equipment
makers and other players in this market is: can they coexist peacefully,
acquire customers, and still be profitable?
WLAN Service Revenues to Reach $4.75 Billion by 2007
Amidst all the turmoil over the past few years in the telecom industry,
one segment has continued to thrive and show promise in the wireless
industry, specifically wireless local area networks (WLANs) and Wireless
Fidelity (Wi-Fi). 802.11b or Wi-Fi as it's more commonly known has
been gaining acceptance in three specific segments, namely the enterprise,
public and home networking markets. Pioneer Consulting believes that
Wi-Fi technology will continue to increase its market share over its
wired counterparts due to an ever-increasing mobile workforce along
with the continued growth of hot spots as end-user demand for unwired
Internet connectivity increases worldwide.
Embracing Wireless LANs to Increase Business Efficiencies
"Supporting the access requirements of mobile workers is becoming
a serious concern for midsize businesses" said Jim Browning, vice
president and research director for Gartner. "Demand for wireless
Internet access in the home, the office and in public places is growing
rapidly, while PC vendors are packaging wireless capability in their
products. These factors are driving the adoption of next-generation
wireless solutions in midsize businesses."
Bedford, New Hampshire
As low prices and wireless connectivity continue to drive the trend
in the midmarket toward mobile PCs, 60 percent of midsize businesses
(MSBs) in North America will deploy wireless LANs (WLANs) within their
premises by the end of 2003, according to Gartner Inc. (NYSE: IT and
ITB). WLANs will become a critical component for those seeking to
improve business efficiencies in a wide variety of processes, including
inventory, shipping and manufacturing.
First Gathering of Satellite Chief Executives Focuses on the Role
of Satellites in Closing the Digital Divide
Convened by ESOA and the SIA, chief executives and senior representatives
from member satellite operators met in Paris on September 8 to discuss
the critical role satellites can play in meeting the needs of the
This first session of the two associations, whose member operators
reach the four corners of the globe, focussed on the importance of
building a clear understanding amongst governments and stakeholders
of how satellites can serve the broadband needs of businesses, individuals
and communities in developing and developed nations. Broadband objectives
in different countries that call for universal access to high-speed
networks within the next five years can only be met if satellites
are a contributing technology, particularly for rural communities
and for developing countries.
Voice Mail Empowers People in Crisis and Transition
Community Voice Mail empowers people in crisis and transition by distributing
free, 24-hour personalized voice mail access nationwide -- directly
linking individuals to jobs, housing and stability.
Headquartered in Seattle, WA, the CVM network stretches across 37
U.S. cities. In 2002, CVM helped over 23,000 people reconnect to
employment, a place to live, and safety from domestic abuse. Funded
entirely by grants and donations, Community Voice Mail provides a
crucial bridge back to a more stable life by reconnecting people
in crisis with the tangible tool they need to succeed -- a constant
Executives Making Progress in Service Delivery, but Say More Needs
to Be Done
The vast majority of government executives believe their agencies are
not yet consistently delivering "superior customer service," although
they identify it as a top priority, according to a global study released
in July by Accenture. Although 92 percent of government executives
said it was "important or very important" to provide superior
service, more than 90 percent of the executives who participated in
the study said their agencies do not yet deliver "superior service." Additionally,
only 28 percent of respondents said their agencies are effective today
at delivering services through the channels their customers prefer.
Launches Smart Navigator, the First Integrated GPS Guide, Real-Time
Traffic Advisor and Points-of-Interest Finder for Mobile Devices
Users of Windows Mobile-based Pocket PC users can wirelessly access location-based
services to find destinations, save driving time and enhance their over-the-road
travel safety, improving mobility across America
Pharos Science & Applications
Inc., a leading provider of portable GPS navigation and location-based
services, is introducing Smart
Navigator, the first Web-based service to combine GPS navigation,
real-time traffic and dynamic points-of-interest lookup for users
of Windows Mobile-based Pocket PCs as well as Pocket PCs with integrated
phone capabilities. To mark the launch of Smart Navigator, Pharos
is offering the service for free through the end of 2003.
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Clie TG50 w/MP3 & Bluetooth
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Satellite Pro M10 w/WiFi
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